| Creators: | Kohlhase, Andrea and Kohlhase, Michael |
|---|---|
| Title: | Modeling Task Experience in User Assistance Systems |
| Item Type: | Conference or Workshop Item |
| Event Title: | (Proceedings of the) 27th ACM International Conference on Design of communication (SIGDOC'09) |
| Event Location: | Bloomington, IN, USA |
| Event Dates: | October, 5-7, 2009 |
| Page Range: | pp. 135-142 |
| Date: | 2009 |
| Divisions: | Informationsmanagement |
| Abstract (ENG): | In this paper we analyze the problem of "situating explanations" in user assistance systems. We introduce semantic transparency as a user interface property that enables giving appropriate help. We explicate this notion in document player applications found in office suites, for example. Moreover, we show how semantic transparency can be strengthened when the underlying software is complemented by a semantic ally system. The approach consists in illustrating existing software semantically. We present some semantic extensions of office applications as examples. We also describe how the semantic transparency approach allows the exploitation of new interactions for user assistance systems. |
| Forthcoming: | No |
| Language: | English |
| Citation: | Kohlhase, Andrea and Kohlhase, Michael (2009) Modeling Task Experience in User Assistance Systems. In: (Proceedings of the) 27th ACM International Conference on Design of communication (SIGDOC'09), October, 5-7, 2009, Bloomington, IN, USA, pp. 135-142. ISBN 9781605585598 |
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