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| Creators: | Haug, Maximilian and Gewald, Heiko |
|---|---|
| Title: | To eWOM, or not? Investigating the Restricting Factors to Provide Online Ratings for Physicians |
| Item Type: | Conference or Workshop Item |
| Event Title: | (Proceedings of the) 24th Americas Conference on Information Systems (AMCIS) |
| Event Location: | New Orleans, LA, USA |
| Event Dates: | August, 16-18, 2018 |
| Projects: | IDI |
| Page Range: | pp. 3784-3793 |
| Date: | 2018 |
| Divisions: | Informationsmanagement |
| Abstract (ENG): | Information exchange concerning evaluation products and services has increased over the internet. This trend does not stop at medical treatment services and the patients’ evaluation of their physician. However, ratings on Amazon.com show low participation of consumers. In the case of physician ratings, this even more severe. The scarce of ratings implicate an insufficient information basis for patients to rely on. This research investigates factors which prevent patients from contributing their information of medical treatment experiences by partially applying Social Exchange Theory (SET) and the effects of patients’ general capabilities to exchange information via the internet. Results show that the ability to exchange information is one main determinant for the participation in eWOM, whereas the costs derived by SET did not influence the rating behavior. This suggests that the specifics of the medical treatment service call for additional theories to explain why patients are so restrictive in their rating behavior. |
| Forthcoming: | No |
| Language: | English |
| Citation: | Haug, Maximilian and Gewald, Heiko (2018) To eWOM, or not? Investigating the Restricting Factors to Provide Online Ratings for Physicians. In: (Proceedings of the) 24th Americas Conference on Information Systems (AMCIS), August, 16-18, 2018, New Orleans, LA, USA, pp. 3784-3793. ISBN 9781510870161 |
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To eWOM, or not? Investigating the Restricting Factors to Provide Online Ratings for Physicians. (deposited 03 Dec 2018 08:52)
- To eWOM, or not? Investigating the Restricting Factors to Provide Online Ratings for Physicians. (deposited 03 Dec 2018 08:59) [Currently Displayed]
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