| Creators: |
Schulz, Thomas and Gewald, Heiko and Böhm, Markus and Krcmar, Helmut |
| Title: |
Smart Mobility: Contradictions in Value Co-Creation |
| Item Type: |
Article or issue of a publication series |
| Projects: |
IDI |
| Journal or Series Title: |
Information Systems Frontiers |
| Additional Information: |
Open Access: This article is licensed under a Creative Commons Attribution 4.0 International License |
| Date: |
21 August 2020 |
| Divisions: |
Informationsmanagement |
| Abstract (ENG): |
Technical progress is disrupting the mobility sector. New door-to-door (D2D) mobility integrators promise to offer smart mobility by packaging together different mobility services such as car-sharing and public transport. However, mobility providers up to now have rarely entered into value co-creation relationships. As a result, citizens are offered mobility that cannot be considered truly smart. Although value co-creation has been the subject of numerous studies taking the service-dominant logic perspective, this research has often lacked empirical evidence. To close this gap, we conceptualize value co-creation between mobility providers and a D2D mobility integrator by applying Activity Theory. Based on a qualitative study in the German mobility sector, we identify several inhibitors of value co-creation from the viewpoint of mobility providers. In addition, we show how these inhibitors serve as triggers for adaptations, ultimately leading to the formation of a value co-creation relationship. |
| Forthcoming: |
No |
| Language: |
English |
| Link eMedia: |
Download |
| Citation: |
Schulz, Thomas and Gewald, Heiko and Böhm, Markus and Krcmar, Helmut
(2020)
Smart Mobility: Contradictions in Value Co-Creation.
Information Systems Frontiers.
ISSN 1387-3326
|
