Eye Tracking Experiments on Process Model Comprehension: Lessons Learned

Creators: Zimoch, Michael and Pryss, Rüdiger and Schobel, Johannes and Reichert, Manfred
Title: Eye Tracking Experiments on Process Model Comprehension: Lessons Learned
Item Type: Conference or Workshop Item
Event Title: (Proceedings of the) 18th International Conference on Business Process Modeling, Development, and Support (BPMDS 2017)
Event Location: Essen, Germany
Event Dates: 12. - 13. Juni 2017
Projects: DigiHealth
Page Range: pp. 153-168
Date: June 2017
Divisions: Gesundheitsmanagement
Abstract (ENG): For documenting business processes, there exists a plethora of process modeling languages. In this context, graphical process models are used to enhance the process comprehensibility of the stakeholders involved. The large number of available modeling languages, however, aggravates process model comprehension and increases the knowledge gap between domain and modeling experts. Upon this, one major challenge is to identify factors fostering the comprehension of process models. This paper discusses the experiences we gathered with the use of eye tracking in experiments on process model comprehension and the lessons learned in this context. The objective of the experiments was to study the comprehension of process models expressed in terms of four different modeling languages (i.e., BPMN, eGantt, EPC, and Petri Net). This paper further provides recommendations along nine identified categories that can foster related experiments on process model comprehension.
Forthcoming: No
Language: English
Link eMedia: Download
Citation:

Zimoch, Michael and Pryss, Rüdiger and Schobel, Johannes and Reichert, Manfred (2017) Eye Tracking Experiments on Process Model Comprehension: Lessons Learned. In: (Proceedings of the) 18th International Conference on Business Process Modeling, Development, and Support (BPMDS 2017), 12. - 13. Juni 2017, Essen, Germany, pp. 153-168. (Lecture Notes in Business Information Processing; 287). ISBN 9783319594668

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