| Creators: | Lang, Klaus and Schallmo, Daniel and Grathwohl, Marius and Mayr, Carolin and Ehmig-Klassen, Katharina |
|---|---|
| Title: | Towards a Classification Framework of Smart Services for Machine Manufacturers |
| Item Type: | Conference or Workshop Item |
| Event Title: | (Proceedings of the) XXXIII ISPIM Innovation Conference "Innovating in a Digital World" |
| Event Location: | Copenagen, Denmark |
| Event Dates: | June, 5-8, 2022 |
| Projects: | IFE |
| Date: | 2022 |
| Divisions: | Wirtschaftswissenschaften |
| Abstract (ENG): | Machine builders are struggling to exploit the potential of Smart Services in ways that are both technologically possible and beneficial for the customer. This paper pursues the idea of defining a Smart Service Portfolio based on functionality patterns. It proposes a classification framework for Smart Services as a starting point for the definition of a Smart Service Portfolio. The analysis is based on a review of scientific and grey literature. The application of the Smart Service Classification to real-world manufacturers has shown that classification can effectively support the definition of a Smart Service Portfolio as the framework may incorporate the experiences and lessons of manufacturer companies. Further research is required to generalize the findings. |
| Forthcoming: | No |
| Language: | English |
| Uncontrolled Keywords: | Industrial Smart Services; Smart Service Portfolio; Classification Framework; Digital Transformation; Servitization; Manufacturing Industry |
| Link eMedia: | Download |
| Citation: | Lang, Klaus and Schallmo, Daniel and Grathwohl, Marius and Mayr, Carolin and Ehmig-Klassen, Katharina (2022) Towards a Classification Framework of Smart Services for Machine Manufacturers. In: (Proceedings of the) XXXIII ISPIM Innovation Conference "Innovating in a Digital World", June, 5-8, 2022, Copenagen, Denmark. (LUT Scientific and Expertise Publications). ISBN 9789523356948 |
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