| Creators: |
Lang, Klaus and Schallmo, Daniel and Grathwohl, Marius and Mayr, Carolin and Ehmig-Klassen, Katharina |
| Title: |
Towards a Classification Framework of Smart Services for Machine Manufacturers |
| Item Type: |
Conference or Workshop Item |
| Event Title: |
(Proceedings of the) XXXIII ISPIM Innovation Conference "Innovating in a Digital World" |
| Event Location: |
Copenagen, Denmark |
| Event Dates: |
June, 5-8, 2022 |
| Projects: |
IFE |
| Date: |
2022 |
| Divisions: |
Wirtschaftswissenschaften |
| Abstract (ENG): |
Machine builders are struggling to exploit the potential of Smart Services in ways that are both technologically possible and beneficial for the customer. This paper pursues the idea of defining a Smart Service Portfolio based on functionality patterns. It proposes a classification framework for Smart Services as a starting point for the definition of a Smart Service Portfolio. The analysis is based on a review of scientific and grey literature. The application of the Smart Service Classification to real-world manufacturers has shown that classification can effectively support the definition of a Smart Service Portfolio as the framework may incorporate the experiences and lessons of manufacturer companies. Further research is required to generalize the findings. |
| Forthcoming: |
No |
| Language: |
English |
| Uncontrolled Keywords: |
Industrial Smart Services; Smart Service Portfolio; Classification Framework; Digital Transformation; Servitization; Manufacturing Industry |
| Link eMedia: |
Download |
| Citation: |
Lang, Klaus and Schallmo, Daniel and Grathwohl, Marius and Mayr, Carolin and Ehmig-Klassen, Katharina
(2022)
Towards a Classification Framework of Smart Services for Machine Manufacturers.
In: (Proceedings of the) XXXIII ISPIM Innovation Conference "Innovating in a Digital World", June, 5-8, 2022, Copenagen, Denmark.
(LUT Scientific and Expertise Publications).
ISBN 9789523356948
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