| Creators: |
Mundbrod, Nicolas and Kolb, Jens and Reichert, Manfred |
| Title: |
Towards a System Support of Collaborative Knowledge Work |
| Item Type: |
Conference or Workshop Item |
| Event Title: |
(Proceedings of the) 1st International Workshop on Adaptive Case Management (ACM'12), BPM'12 Workshops |
| Event Location: |
Tallinn, Estonia |
| Event Dates: |
September, 2, 2012 |
| Page Range: |
pp. 31-42 |
| Date: |
September 2012 |
| Divisions: |
Informationsmanagement |
| Abstract (ENG): |
Knowledge work is becoming the predominant type of work in developed countries. Leveraging their expertise, skills, and experiences, knowledge workers daily deal with demanding situations. Therefore, they widely work autonomously, but usually collaborate in multiple contexts. Further, their work is influenced by dynamic factors like time constraints, costs, and available resources, and thereby it cannot be pre-specfied like routine work. The lack of an appropriate context and process support, in turn, reduces their productivity and hinders the reuse as well as the continuous improvement of elaborated solutions. This paper structures collaborative knowledge work and presents its characteristics and dimensions. Moreover, we introduce a lifecycle methodology to support collaborative knowledge workers holistically. |
| Forthcoming: |
No |
| Language: |
English |
| Link eMedia: |
Download |
| Citation: |
Mundbrod, Nicolas and Kolb, Jens and Reichert, Manfred
(2012)
Towards a System Support of Collaborative Knowledge Work.
In: (Proceedings of the) 1st International Workshop on Adaptive Case Management (ACM'12), BPM'12 Workshops, September, 2, 2012, Tallinn, Estonia, pp. 31-42.
(Lecture Notes in Business Information Processing; 132).
ISBN 9783642362859
|
