| Creators: |
Oesterle, Severin and Buchwald, Arne and Urbach, Nils |
| Title: |
Understanding the co-creation of value emerging from the collaboration between IT consulting firms and their customers |
| Item Type: |
Conference or Workshop Item |
| Event Title: |
(Proceedings of the) 37th International Conference on Information Systems (ICIS) |
| Event Location: |
Dublin, Ireland |
| Event Dates: |
December, 11-14, 2016 |
| Projects: |
IDI |
| Date: |
2016 |
| Divisions: |
Informationsmanagement |
| Abstract (ENG): |
Recent market developments such as increasing digitalization of services, professionalization of customers, and transparency about the specific value of IT services, are putting IT consulting firms as well as their customers under pressure. Thus, it is of high importance that IT consultancies and their customers are jointly working together to innovate new services and solve specific tasks which come along with the digitization
of services. Although previous literature offers valuable starting points for explaining
such collaborative value creation, we do not see specific approaches that comprehensively
address this challenge. By drawing upon the service-dominant logic as the theoretical frame, we deductively develop a conceptual model that explains the emergence of cocreated value within IT consulting relationships. After a thorough empirical validation of our model, our ultimate contribution will be a theory that equips IT consulting firms and their customers with information to better understand the drivers of co-created value. |
| Forthcoming: |
No |
| Language: |
English |
| Uncontrolled Keywords: |
Value ; value co-creation ; service-dominant logic ; IT consulting services ;
digital transformation |
| Citation: |
Oesterle, Severin and Buchwald, Arne and Urbach, Nils
(2016)
Understanding the co-creation of value emerging from the collaboration between IT consulting firms and their customers.
In: (Proceedings of the) 37th International Conference on Information Systems (ICIS), December, 11-14, 2016, Dublin, Ireland.
ISBN 9780996683135
|
