| Creators: |
Zimmermann, Sina K. and Schulz, Thomas and Hein, Andreas and Kaus, Alexander F. and Gewald, Heiko and Krcmar, Helmut |
| Title: |
Why Specialized Service Ecosystems Emerge—the Case of Smart
Parking in Germany |
| Item Type: |
Article or issue of a publication series |
| Projects: |
IDI |
| Journal or Series Title: |
Information System Frontiers : ISF |
| Additional Information: |
Open Access: This article is licensed under a Creative Commons Attribution 4.0 International License |
| Date: |
2023 |
| Divisions: |
Informationsmanagement |
| Abstract (ENG): |
Traffic caused by drivers searching for a free parking space has numerous negative effects, such as increased emissions and noise pollution. Innovative solutions can reduce these negative effects by providing car drivers with better information via a smart parking app. However, smart parking apps currently do not offer overarching solutions which support the entire parking process. Utilizing a service-dominant logic perspective, we examine why such overarching solutions do not emerge, whereas specialized ecosystems flourish. We follow a multiple case study approach and conduct qualitative interviews with three app providers and fourteen associated parking operators in Germany. Our results show how conflicting institutional arrangements at the micro, meso, and macro context levels lead to specialization. Our study deepens the understanding of how conflicting institutional arrangements affect the emergence of service ecosystems, drawing practical recommendations to overcome specialized smart parking apps in favor of overarching solutions. |
| Forthcoming: |
No |
| Language: |
English |
| Link eMedia: |
Download |
| Citation: |
Zimmermann, Sina K. and Schulz, Thomas and Hein, Andreas and Kaus, Alexander F. and Gewald, Heiko and Krcmar, Helmut
(2023)
Why Specialized Service Ecosystems Emerge—the Case of Smart
Parking in Germany.
Information System Frontiers : ISF.
ISSN 1572-9419
|
