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Master_Thesis_BIA_Ms.Singh.pdf Downloads (2MB) |
| Creators: | Singh, Aaditi |
|---|---|
| Supervisor: | Faußer, Stefan A. |
| Title: | Service Failures, Recovery, and Repurchase Intent: Understanding Customer Satisfaction Dynamics |
| Item Type: | Thesis |
| Date: | 1 April 2024 |
| Divisions: | Informationsmanagement |
| Study Programme: | Master - Business Intelligence and Business Analytics (BIA) |
| Language: | English |
| Citation: | Singh, Aaditi (2024) Service Failures, Recovery, and Repurchase Intent: Understanding Customer Satisfaction Dynamics. Master thesis, Hochschule Neu-Ulm. |
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