| Creators: | Vangeepuram, Madhurima and Ehm, Hans and Ratusny, Marco and Faußer, Stefan A. and Heilmayer, Stefan and Welling, Tobias L. |
|---|---|
| Title: | Assessing delivery commitments in supply chains : A matrix-based framework |
| Item Type: | Conference or Workshop Item |
| Event Title: | (Proceedings of the) Winter Simulation Conference (WSC) "Simulation for Resilient Systems" |
| Event Location: | San Antonio, TX, USA |
| Event Dates: | December, 10-13, 2023 |
| Projects: | IDI |
| Page Range: | pp. 2182-2193 |
| Date: | 2023 |
| Divisions: | Informationsmanagement |
| Abstract (ENG): | Ensuring reliable and timely customer deliveries is crucial to supply chain management. The ability to meet delivery commitments is essential for maintaining customer satisfaction. Despite the importance of delivery commitments, there is a lack of standard measurement techniques for evaluating their quality. Therefore, this paper introduces the term Commitment Measurement (CQ) and develops a CQ matrix that can be used to measure the quality of delivery commitments. The CQ matrix provides a comprehensive set of quantitative measures to evaluate different aspects of delivery commitments. Finally, a numerical example based on an order data sample from a semiconductor manufacturer is presented and discussed. The proposed framework aims to standardize the CQ, enhancing transparency in delivery commitments. |
| Forthcoming: | No |
| Language: | English |
| Link eMedia: | Download |
| Citation: | Vangeepuram, Madhurima and Ehm, Hans and Ratusny, Marco and Faußer, Stefan A. and Heilmayer, Stefan and Welling, Tobias L. (2023) Assessing delivery commitments in supply chains : A matrix-based framework. In: (Proceedings of the) Winter Simulation Conference (WSC) "Simulation for Resilient Systems", December, 10-13, 2023, San Antonio, TX, USA, pp. 2182-2193. ISBN 9798350369663 |
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