Conceptualizing Dysfunctional Customer Behavior in Service Encounters: The Case of Industrial Services

Creators: Horvath, Peter and Gille, Christian and Seiter, Mischa and Stirzel, Martin
Title: Conceptualizing Dysfunctional Customer Behavior in Service Encounters: The Case of Industrial Services
Item Type: Conference or Workshop Item
Event Title: European Academy of Management (EURAM)
Event Location: Rome, Italy
Event Dates: May, 19th-22nd, 2010
Date: 2010
Divisions: Informationsmanagement
Citation:

Horvath, Peter and Gille, Christian and Seiter, Mischa and Stirzel, Martin (2010) Conceptualizing Dysfunctional Customer Behavior in Service Encounters: The Case of Industrial Services. In: European Academy of Management (EURAM), May, 19th-22nd, 2010, Rome, Italy.

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