| Creators: |
Horvath, Peter and Gille, Christian and Seiter, Mischa and Stirzel, Martin |
| Title: |
Conceptualizing Dysfunctional Customer Behavior in Service Encounters: The Case of Industrial Services |
| Item Type: |
Conference or Workshop Item |
| Event Title: |
European Academy of Management (EURAM) |
| Event Location: |
Rome, Italy |
| Event Dates: |
May, 19th-22nd, 2010 |
| Date: |
2010 |
| Divisions: |
Informationsmanagement |
| Forthcoming: |
No |
| Language: |
English |
| Citation: |
Horvath, Peter and Gille, Christian and Seiter, Mischa and Stirzel, Martin
(2010)
Conceptualizing Dysfunctional Customer Behavior in Service Encounters: The Case of Industrial Services.
In: European Academy of Management (EURAM), May, 19th-22nd, 2010, Rome, Italy.
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View Item in edit mode (academic staff only) |
