| Abstract (ENG): |
The increasing complexity of global supply chain networks calls for innovative tools to enhance transparency and collaborative decision-making. Hence, we developed the first Digital Supply Chain Twin (DSCT) that enables real-time visualizations, simulations, and planning capabilities among supply chain network partners. We applied the design science approach to develop a desktop application and an immersive prototype for the Apple Vision Pro. To ensure effective adoption, we propose a three-step, mixed-methods user experience evaluation process. An initial workshop identified data, technical, and business challenges for DSCT adoption. In the second step, we combine focus group discussions, cognitive walkthroughs, and a combination of the User Experience Questionnaire and the iGroup Presence Questionnaire. This research contributes a tailored evaluation process for immersive business applications in the DSCT domain and advances sustainable and collaborative supply chain management practices. |
| Citation: |
Andersson, Jonas and Cenk, Gökhan and Engel, Tobias
(2025)
Evaluating the User Experience of an Immersive Digital Supply Chain Twin: A Mixed-Methods Approach.
In:
HCI International 2025 Posters : 27th International Conference on Human-Computer Interaction (HCII), Gothenburg, Sweden, June 22–27, 2025, Proceedings, Part VII / Stephanidis, C. et al.. (Eds).
Cham: Springer, pp. 259-267.
(Communications in Computer and Information Science; 2528).
ISBN 9783031941689
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