| Creators: | Zelianouski, Kiryl |
|---|---|
| Supervisor: | Schallmo, Daniel |
| Title: | Enhancing Customer Support Efficiency through the Implementation of AI Agents in ServiceNow for Automated Phone Call Handling |
| Item Type: | Thesis |
| Date: | 25 November 2025 |
| Divisions: | Informationsmanagement |
| Study Programme: | Master - Digital Transformation and Global Entrepreneurship (DTE) |
| Language: | English |
| Blocking Notice: | Yes |
| Citation: | Zelianouski, Kiryl (2025) Enhancing Customer Support Efficiency through the Implementation of AI Agents in ServiceNow for Automated Phone Call Handling. Master thesis, Hochschule Neu-Ulm. |
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