| Creators: |
Schulz, Thomas and Zimmermann, Sina and Wagner, Heinz-Theo and Gewald, Heiko and Krcmar, Helmut |
| Title: |
Smart mobility apps = smart selections? An analysis of
commuters’ mobility choice |
| Item Type: |
Article or issue of a publication series |
| Projects: |
IDI |
| Journal or Series Title: |
Journal of Transport and Sustainability |
| Page Range: |
pp. 1-21 |
| Type of Paper / Paper No.: |
(Research Article) |
| Additional Information: |
Open Access |
| Date: |
2026 |
| Divisions: |
Informationsmanagement |
| Abstract (ENG): |
Purpose – Private vehicle commuters contribute to numerous problems in cities around the world, including traffic
congestion, air and noise pollution. Both theoretically and practically, it is assumed that digitalization, in particular
the diffusion of smartphones, can help to mitigate these problems. However, there is a large knowledge gap on how
the use of a smartphone apps influences people’s daily mobility. To offer new insights into this question, we adopt
the S-D logic perspective, which assumes that app users’ mobility choices are based on evaluating the value
proposition associated with each of the recommended public transport services and a private vehicle.
Design/methodology/approach – This study uses a choice-based conjoint analysis (CBC) to derive insights
into the relevant choices of consumers of mobility services. Empirical evidence is based on a data collection
comprising 634 commuters living in Germany.
Findings – This study reveals that sustainable transport adoption is significantly influenced by a combination of
behavioral, technological, and policy-driven factors. The findings indicate that digital interventions, such as
real-time travel information, promote eco-friendly mobility choices. Moreover, infrastructure investments and
regulatory incentives play a crucial role in accelerating the transition toward low-emission transport. The study
also highlights the disparity in accessibility and affordability of sustainable mobility solutions, emphasizing the
need for inclusive policy frameworks. Overall, the research underscores the interconnectedness of technological
innovation, policy measures and user behavior in achieving long-term transport sustainability objectives.
Research limitations/implications – This study advances the theoretical understanding of sustainable transport
systems by integrating behavioral decision-making models with environmental policy frameworks. It extends
literature by demonstrating how technological innovations and regulatory mechanisms shape mobility choices.
The findings challenge conventional cost-benefit models by incorporating social and psychological determinants
of transport behavior, emphasizing the role of digitalization in promoting sustainability. Additionally, the study
contributes to transport economics by highlighting the dynamic interplay between infrastructure investments and
user adoption rates. By refining sustainability assessment methodologies, the research offers a more nuanced
perspective on the effectiveness of policy interventions in achieving long-term ecological and social benefits.
Practical implications – The study provides actionable insights for policymakers, urban planners and transport
operators aiming to enhance sustainable mobility. It underscores the importance of integrating digital platforms
and incentive-based policies to encourage eco-friendly travel behavior. The findings suggest that targeted
subsidies and infrastructure improvements can accelerate the adoption of low-emission transport solutions.
Moreover, the research highlights the necessity of user-centric design in public transportation systems to
maximize efficiency and accessibility.
Social implications – This study highlights the societal impact of sustainable transport solutions, emphasizing
their role in reducing urban congestion, improving air quality and enhancing public health. By promoting
environmentally friendly mobility choices, the findings suggest a shift toward more equitable and inclusive
urban transport systems, benefiting marginalized communities with better accessibility. Furthermore, the
research underscores the importance of behavioral change in fostering a culture of sustainability, where digital
interventions and policy measures encourage long-term adoption of green mobility. Ultimately, the study
informs broader societal debates on climate action, social equity and the collective responsibility of individualsand institutions in achieving sustainability goals. |
| Forthcoming: |
No |
| Language: |
English |
| Uncontrolled Keywords: |
Commuters, Conjoint analysis, Mobility choice decision, Public transport, Service-dominant logic perspective, Smart mobility app |
| Link eMedia: |
Download |
| Citation: |
Schulz, Thomas and Zimmermann, Sina and Wagner, Heinz-Theo and Gewald, Heiko and Krcmar, Helmut
(2026)
Smart mobility apps = smart selections? An analysis of
commuters’ mobility choice.
Journal of Transport and Sustainability, 2 (1), Paper (Research Article).
pp. 1-21.
ISSN 3049-852X
|
