| Creators: | Voss, Jannes-Oke |
|---|---|
| Supervisor: | Schallmo, Daniel |
| Title: | The Introduction of a Ticketing System as a Driver of Organizational Transformation: Structural, Process, and Competence Changes in the Order Center & User Help Desk at HENSOLDT |
| Item Type: | Thesis |
| Date: | 21 March 2026 |
| Divisions: | Informationsmanagement |
| Study Programme: | Master - Digital Transformation and Global Entrepreneurship (DTE) |
| Language: | English |
| Blocking Notice: | Yes |
| Citation: | Voss, Jannes-Oke (2026) The Introduction of a Ticketing System as a Driver of Organizational Transformation: Structural, Process, and Competence Changes in the Order Center & User Help Desk at HENSOLDT. Master thesis, Hochschule Neu-Ulm. |
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