| Creators: | Yilmaz, Ibrahim |
|---|---|
| Supervisor: | Gewald, Heiko |
| Title: | The Efficiency vs. Empathy Paradox in AI-Driven Service Recovery |
| Item Type: | Thesis |
| Date: | 28 February 2026 |
| Divisions: | Informationsmanagement |
| Study Programme: | Master - Digital Innovation Management (DIM) |
| Language: | English |
| Blocking Notice: | Yes |
| Citation: | Yilmaz, Ibrahim (2026) The Efficiency vs. Empathy Paradox in AI-Driven Service Recovery. Master thesis, Hochschule Neu-Ulm. |
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