| Creators: | Pfannstiel, Mario A. |
|---|---|
| Title: | Applying the Importance-Performance Analysis for Improving the Service Productivity of a Maximum Care Hospital (Oral Presentation) |
| Item Type: | Conference or Workshop Item |
| Event Title: | The 6th International Research Symposium in Service Management (IRSSM-6) "Service Imperatives in the New Economy – Service Excellence for Sustainability" |
| Event Location: | Kuching, Malaysia |
| Event Dates: | August, 11-15, 2015 |
| Date: | 2015 |
| Divisions: | Gesundheitsmanagement |
| Forthcoming: | No |
| Language: | English |
| Citation: | Pfannstiel, Mario A. (2015) Applying the Importance-Performance Analysis for Improving the Service Productivity of a Maximum Care Hospital (Oral Presentation). In: The 6th International Research Symposium in Service Management (IRSSM-6) "Service Imperatives in the New Economy – Service Excellence for Sustainability", August, 11-15, 2015, Kuching, Malaysia. |
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