| Creators: | Horvath, Peter and Gille, Christian and Seiter, Mischa and Stirzel, Martin |
|---|---|
| Title: | Conceptualizing Dysfunctional Customer Behavior in Service Encounters: The Case of Industrial Services |
| Item Type: | Conference or Workshop Item |
| Event Title: | European Academy of Management (EURAM) |
| Event Location: | Rome, Italy |
| Event Dates: | May, 19th-22nd, 2010 |
| Date: | 2010 |
| Divisions: | Informationsmanagement |
| Forthcoming: | No |
| Language: | English |
| Citation: | Horvath, Peter and Gille, Christian and Seiter, Mischa and Stirzel, Martin (2010) Conceptualizing Dysfunctional Customer Behavior in Service Encounters: The Case of Industrial Services. In: European Academy of Management (EURAM), May, 19th-22nd, 2010, Rome, Italy. |
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