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Hausmann, Maximilian and Niemann, Antje (2015) What Makes Online Complaints Critical? An Analysis of Third-Party Reactions Based on Justice Dimensions and Social Emotions. In: (Proceedings of the) AMA Summer Educators' Conference 2015 "Improving Business Practice Through Marketing Insight", August, 14-16, 2015, Chicago, IL, USA, pp. 371-372. ISBN 9781510815865
Hausmann, Maximilian and Niemann, Antje (2014) Perceived Justice and Online Complaints - An Analysis of Third-Party Reactions. In: (Proceedings of the) Global Marketing Conference "Integration through corporate trade and FDI strategies: The Asean example", July 15-18, 2014, Singapore, SG, p. 126.