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Pfannstiel, Mario A. and Scher, Pascal and Stief, Sebastian and Harre, Kathrin and Bouncken, Ricarda B. (2012) A study on the holistic service productivity of hospitals from patient and employees view – Stakeholder-Based Productivity Analysis (Oral Presentation). In: 22nd RESER International Conference, "Services and eco-nomic development: local and global challenges", September, 20-22, 2012, Bucharest, Romania.